FETCH REWARDS PROGRAM TERMS & CONDITIONS
Last updated: 15 January 2026
Program Overview
Welcome to the FETCH Rewards loyalty program. By participating in this program, you agree to the following terms and conditions.
How to Join
Joining FETCH Rewards is automatic when you create an account and make your first purchase. There's nothing extra you need to do - you'll start earning points right away.
Earning Points
Earn 1 point for every £1 spent on qualifying purchases made on our store.
Redeeming Points
You can redeem your points for the following vouchers:
- 500 points = £7 voucher
- 1000 points = £20 voucher
Vouchers can be applied to your next purchase at checkout. Only one voucher can be used per order.
Point Expiration
Points expire after 1 year of account inactivity. Activity includes making a purchase, earning points, or redeeming rewards. Please check your account regularly and make a purchase or engage with the program to keep your points active.
Qualifying Purchases
Points are earned on the order total including tax, but excluding shipping costs and any applied discounts.
Returns and Refunds
If you return an item for a refund, the points earned from that purchase will be deducted from your account when the return is processed. If you have already redeemed those points, your points balance may go into negative until you earn enough points to bring your balance back to zero.
Voucher Terms
- Vouchers are non-transferable and have no cash value
- Vouchers cannot be combined with certain other promotions or discounts
- Vouchers expire 2 years from the date of issue
- Check individual voucher details for any specific exclusions
Program Changes
We reserve the right to modify or discontinue the rewards program at any time. Members will be notified of any significant changes via email.
Account Termination
We reserve the right to terminate accounts and forfeit points for:
- Fraudulent activity, including creating multiple accounts to earn extra points
- Abuse of the rewards program
- Violation of these terms and conditions
- Violation of our Terms of Service
Contact Us
If you have questions about our loyalty program, please contact us:
Email: info@fetchshop.co.uk Phone: 020 4539 8992 (11am-6pm, seven days a week)
Company Information
Marginal Ltd T/A FETCH Company Registration Number: 11039629 Registered Office: Arch 6 Voltaire Road, Clapham, London SW4 6DH