Contact information
Last updated: 14 March 2026
Get in Touch
We're always excited to hear from our customers. Whether you want to place or track an order, need to ask us that question that you daren't ask anybody else or just want to give us some feedback, our team are here to help make your FETCH experience the best it can be.
Don't be shy, get in touch using any of the following methods.
Chat
If you're browsing our site and have a question about our products or general enquiries, why not open a chat conversation with us. Chat is available 7 days a week between 11am and 6pm.
By Phone
Social media isn't the answer to everything and nothing gets things done quicker than a good old-fashioned conversation. We are here to help seven days a week between the hours of 11am and 6pm. We're waiting to hear from you so pick up and dial 020 4539 8992.
By Email
For enquiries about existing orders or if we aren't here to help when you need us to be, the best way to get in touch is to send us an email. We promise to reply to you within 24 hours at the very latest. When it comes to keeping you satisfied it's one of those few occasions where speed matters. Email us today at info@fetchshop.co.uk
Via Social Media
Social media is not always the best way to contact us, although we do love your likes, shares and posts. If you need support it's best to use the methods above. You can find and follow us on Facebook, Twitter & Instagram @fetchshoplondon. Make sure to keep up to date with all things fashion, fetish and fun.
Contact Hours
Your satisfaction matters, that's why we are here to help you seven days a week.
11am – 6pm Monday to Sunday
We only close on Christmas Day & New Year's Day. Yes we practically live here but that means you get world class service.
Visit Our Store
You're welcome to visit us in person at our Clapham location:
FETCH Arch 6 Voltaire Road Clapham London SW4 6DH
Complaints
Every now and again things go wrong, nobody is perfect. But we want you to give us the chance to make things right. If you have a complaint or need to give us feedback, please get in touch via any of the methods above and we will aim to fully resolve your problem within 3 days.
Technical Issues
If you discover a problem with our website, please let us know. That way we can fix it quickly, so you can get on with the important job of selecting your products and being fully satisfied.
Company Information
Marginal Ltd T/A FETCH Arch 6 Voltaire Road, Clapham, London SW4 6DH Email: info@fetchshop.co.uk Phone: 020 4539 8992 (11am-6pm, seven days a week) Company Number: 11039629