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In accordance with the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Withdrawal Period

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement sent by email. You may use the model withdrawal form below, but it is not obligatory.

Contact us at:
FETCH
Email: info@fetchshop.co.uk

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we receive the goods back.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

Exceptions to the Right of Withdrawal

Please note that the right of withdrawal does not apply to:

  • Goods that are made to your specifications or are clearly personalised.
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (this may apply to certain intimate or adult products).
  • Goods which have been mixed inseparably with other items after delivery.

Model Withdrawal Form

To FETCH — email to info@fetchshop.co.uk:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Date:

(*) Delete as appropriate.

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